Bad Design: Clickity-click

So, how many times do you think Dr. V clicked today?

Qualtrics Survey Software
[Uploaded with Skitch!]
I was very proud of myself that I had finished adding all 12 students to their respective Qualtrics surveys.
Then I realized that adding their names (in the leftmost column, not visible) doesn’t mean I’ve shared the survey with them. To actually give them any rights, you have to check the box. And the other box. And three more boxes.
So, class:
If Dr. V has to check  five boxes to check for each student
 and there are 12 students in the class,
How many times did Dr. V clickity-clicked today?
I’ve made this mistake before. I’ve had desperate students email me that they can’t make the last-minute edits I required, because even though I thought I’d given them access, I had not (sorry, Quincy!). Stupid me.
Hold on. If the user is stupid again and again, maybe the interface is not well designed? Maybe there could be just one magic box to check to give complete access to a collaborator??!!
P.S. If you click Details, there are 15 or more little check boxes to check. But that makes for harder math, so we’ll keep it for a more advanced course.

Class Notes: End-of-Semester Checklist

Last night in class we talked about the things we need to finish up to end the semester well:

  1. Usability testing & report - more info in these slides and in your email
  2. Final exam – available on Bb.
  3. Portfolio – available on Bb.
  4. Group member evals – I’ll send you reminders & the link
  5. Course & instructor evals – please remember to fill them out, they’re very important to me, the department, & future students.

Usability Report 4: Usability Testing

This slide deck provides information about the structure of your Usability Testing Report.

As usual, please ask questions in the comments or by email.

Class notes: Usability Metrics

Please find below the slides that summarize the types of metrics you can collect with usability testing and lay out the sequence of a usability testing session.

The metrics come from Tullis & Albert chapters 4-7. Please revisit those chapters as you prepare you usability materials and think about how to report your findings.

Class notes & Assignment: Card Sorting Research

Blog post idea: reflect on the experience of collecting data and participating in research.

What did it feel like to be a participant?

What was it like to be a researcher?

Is there anything you learned from this experience? Anything that happened that was as expected/unexpected?

The next step is to finalize the card sorting report. As I explained in class, it should follow this structure:

  1. Problem statement – explain, very briefly, what problem you were trying to solve
  2. Methods – explain what research methods you used (card sorting). Specify if open or closed. Provide a brief explanation of what card sorting is and the procedures you followed.
  3. Sample – describe your sample. Provide the demographics and background data: gender, age, major, experience with nanoHUB.
  4. Results – present the results for each one of the two card sorting sessions. Include the menu structure each group created. Include any other insights you gained from observing the group work, if any.
  5. Limitations – discuss what limitations the reader should keep in mind when looking at the results: participants’ lack of experience with nanoHUB and nanotechnology is the obvious one that needs to be mentioned,
  6. Final IA – explain your method for creating your final information architecture, and include the final version. Make sure it fits on one sheet.

Questions? Please ask in the comments, or email me if you’re shy :)

The Future of Interaction Design

I came across this Brief Rant on the Future of Interaction Design on Twitter. Liked it enough that I decided to research the author a bit. Who does s/he this s/he is? Oh, no biggie, just the person who created the interaction design for the iPad… Bret Victor, check him out.

CFP: International Workshop on User Modeling from Social Media

Thought this may be interesting to both my social media and user interface students. Even if you are not submitting, read the call for participation just to become informed about trends and research ideas.

Call for Participation: <a href=”https://sites.google.com/site/umsocial2012/”>1st International Workshop on User Modeling from Social Media</a>
In conjunction with IUI 2012, Lisbon – Portugal

Massive amounts of data are being generated on social media sites, such as Twitter and Facebook. People from all
walks of life share data about social events, express opinions, discuss their interests, publicize businesses,
recommend products, and, explicitly or implicitly, reveal personal information.

This workshop will focus on the use of social media data for creating models of individual users from the content that
they publish. Deeper understanding of user behavior and associated attributes can benefit a wide range of intelligent
applications, such as social recommender systems and expert finders, as well as provide the foundation in support
of novel user interfaces (e.g., actively engaging the crowd in mixed-initiative question-answering systems). These
applications and interfaces may offer significant benefits to users across a wide variety of domains, such as retail,
government, healthcare and education. User modeling from public social media data may also reveal information that users would prefer to keep private. Such concerns are particularly important because individuals do not have complete control over the information they share about themselves. For example, friends of a user may inadvertently divulge private information about that user in their own posts. In this workshop we will also discuss possible mechanisms that
users might employ to monitor what information has been revealed about themselves on social media and obfuscate
any sensitive information that has been accidentally revealed.

In this workshop, we will discuss related topics:

• What aspects of an individual can be modeled from their public social media postings?
• What aspects cannot be modeled?
• What aspects should not be modeled?
• How accurate are the models that can be extracted?
• What are the best techniques for creating models?
• How might the creation of such models be thwarted?
(e.g. to preserve privacy while still allowing participation on a social network)

We hope to bring together researchers and practitioners from diverse areas, such as user modeling, intelligent user
interaction, social media analysis, natural language processing, data mining, machine learning, privacy and
security, to discuss these issues and share results.

TOPICS OF INTERESTS

Topics of interest may include but not limited to:

• Domain-specific user modeling using public social
media, including twitter, facebook, myspace, social
Q&amp;A sites, and Amazon.com reviews for
- Retail
- Government
- Healthcare
- Education
- Sports
- News

• Domain-independent user modeling using public
social media, such as twitter, facebook, myspace, and
foursquare, to derive a wide variety of user traits
including:
- Locations
- Personality
- Demographics
- Age
- Gender

• Enterprise-focused user modeling using social media
data on public social networks and communications
(e.g., emails and blogs) within an enterprise:
- Employees’ social and collaboration patterns in a
workplace
- Work-related personality traits such as innovativeness, versatility, adaptiveness,
leadership quality, and level of expertise.

• Task-specific user modeling for
- Information recommendation
- Crowd-sourcing
- Expert finding
- Social Q&amp;A

We plan to propose a special issue of ACM Transactions on
Interactive Information Systems (TIIS) on this topic after
the workshop.

PAPER SUBMISSION

We invite submissions in two categories:

• Position papers (2 pages)
• Short papers (4 pages)

All submission should be prepared according to the
standard SIGCHI publications format (available in
http://www.sigchi.org/chipubform) and submitted to jumahmud@us.ibm.com

WORKSHOP FORMAT

We will hold a full-day workshop program on the first day
of IUI 2012. The program begins with a madness session
during which participants introduce themselves and their
work in 5 minutes. Participants will be encouraged to make
slides for the madness session, but this will not be required.
Each paper session will conclude with a discussion led by a
pre-chosen workshop participant. These discussions will tie
together common themes of the presentations and hopefully
lead to insightful discussions about further research
directions. The program will end with a panel discussion
where panelists will discuss the current state of the art,
focus areas, and opportunities for future research.

IMPORTANT DATES

• Paper Submissions – January 6, 2012
• Author Notification – January 20, 2012
• Camera-Ready version – January 27, 2012
• Workshop – February 14, 2012

CONTACT &amp; WEBSITE

jumahmud@us.ibm.com

https://sites.google.com/site/umsocial2012/

ORGANIZATION

Jalal Mahmud, IBM Research – Almaden
Jeffrey Nichols, IBM Research – Almaden
Michelle Zhou, IBM Research – Almaden

Error messages: Now fun

Sometimes I’m annoyed when error messages are too much fun… I think they’re not taking the fact that the product broke down seriously. There’s a fine line between comforting/informational and offensive/not serious, but, anyway… Here’s a great post about the evolution of error messages: from the dreaded blue screen of death to lolcats and other adorable animals.

Oh, and – I posted an update to the previous post on Ideas about Breakthrough Ideas. It includes a mind boggling video from Apple. Check it out.

Design process: Coordinating across multiple devices

The user-centered, goal-directed design process as we discuss it in our class seems relatively simple and straightforward (I hope). But, what happens when you have a product that needs to work on several platforms, like most sites and apps need to, today? What does the design process look like for a product that needs to work on a desktop, tablet, and smart phone? And the latter two, come in different sizes and flavors?

This post from UX booth attempts to answer this question by providing a framework for designing for multiple devices.

What about this post do you find usefu/not useful? How would you approach the challenge of designing for multiple platforms?

Class Notes: Information Architecture; Assignment: nanoHUB IA

We discussed information architecture:

  1. What is information architecture (IA)?
  2. What is the relationship of IA to user experience? Can IA influence user experience? If so, how?
  3. What it the relationship between IA and personas, scenarios, and tasks/use cases?
  4. What are some different types of IA/navigation?
    • see the 6 Semantics (organization logics in BGW): task-based, user-based, topical, etc.
    • top-down vs bottom up aka taxonomy vs. folksonomy
    • breadth vs depth
    • various network topologies (e.g. hierarchical vs. networked)
  5. How do you create/validate and information architecture – the Card Sorting method

Then, we discussed nanoHUB:

  1. What it is
  2. Main user groups: professors, graduate students (and postdocs), undergraduate students (as well as another user group, industry partners)
  3. I told you what we know about the usage patterns of each user group (see your notes)
  4. Problem history: nanoHUB approached this class because they found out that users had a hard time finding information
  5. Previous research (available for you on Bb):
    • usability tests with 3 sets of 5 tasks each. Each set of tasks was designed for a main user group (profs, grad students, undergrad students)
    • card sorting with undergrad and grad students, done to improve the current menus (open card sorting). The card sorting research made it clear that the current organization has fundamental problems and needs to be redone from scratch.
  6. Our job: Create a brand new navigation solution for nanoHUB; validate it; test it.

This will combine reports 3 and 4.

TO DO for next week:

  1. Check your email with group assignments. Respond if necessary. Groups will be finalized within 24 hours, by Nov. 4.
  2. Read Study the available existing research about nanoHUB usability (on Bb.)
  3. Familiarize yourself with nanoHUB. Get an account, play with it. Read a couple of (news) articles about what it is.
  4. With your group, brainstorm a new IA. Let existing research inform your IA. At the very least, the top categories from the open card sort we did this summer should be useful. Present the outline of that IA in one of the formats in the BGW chapter.
  5. With your group, create a plan for validating your group’s IA through card sorting, feedback, focus groups, etc.
  6. Submit 4 & 6 by email no later than Nov. 9 by midnight. This is half of your Card Sorting (IA) report. Since it is a plan, it will not be graded. However, if you miss it or miss the deadline, you cannot proceed with the rest of the research.

TO DO by the end of this week (Friday, Nov. 4):

  • Post flyers to recruit research participants. I will email you when the flyers are printed.
  • Pick them up from my office or the CGT main office (Knoy 363) and post them in Birck, other buildings in the Research Park, and engineering buildings. Please indicate in a comment below what building(s) you will cover.
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