Class notes F14 – Week 6 – User research 1: Planning and Conducting
We began class with an overview of the user-centered review process.
We identified the specific activities taken in 2 of the articles we read and mapped them onto the steps of the UCD process.
We spent the rest of the class working on an exercise to create a plan for user research for a system that would improve the UX in the PMU food court. Some of the main take-aways about user research are below:
- Appropriate research goals: to understand users, their goals, needs, mental models, and current experiences.
- Inappropriate research goals: to figure out what users want, or to treat them as designers. Unless you’re doing participatory design, this research goal is not very useful. Remember: users are not designers.
- Observation is queen. Whenever possible, conduct some sort of observation – ideally coupled with interviewing, as in contextual inquiry.
- We usually aim for in-depth understanding – qualitative data from a limited number of people rather that shallow information from large numbers of people.
We briefly discussed the various methods used to conduct user research: contextual inquiry, ethnographic interviewing, diary studies. See an informative slide deck about diary studies below:
One method that you can use to gain an in-depth understanding of users is task analysis. We did not discuss it in detail in class, but please do read about it and ask questions in the comments below.
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