Class notes F14 – Usability metrics

This week we started the 5th and last module of the course, Evaluation. As a reminder, the modules are:

  1. Foundations
  2. User research
  3. Conceptual design
  4. Implementation
  5. Evaluation

We clarified the basics of why and when to conduct usability testing. Then I explained more detailed usability metrics and procedures, based on the the book Measuring the User Experience. I also introduced to you Website Experience Analysis. Slides are below.

I’d like to emphasize that it is very important to review class readings and notes, and to do a bit more secondary research as you work on your projects. You do need to read more about usability testing (metrics, procedures) before you conduct your own research. Otherwise, we will again see basic mistakes that could have been very easily avoided.

We then practiced a very quick and dirty usability test and looked at BlueJeans for next week’s class.

Next time we meet, we will look at what to do with the different data we collect from a usability test  – how to analyze and present it.

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