Where do I press??!!

Where do I press to operate this thing? What is your guess?

P.S. have you posted a good/bad example this week?

  1. It’s either touch screen or two buttons on the right side bar…

  2. I thought we need to be more elaborate and critical in analyzing good / bad examples. I have posted one BTW.

  3. So, what is the problem with this design and how would you fix it? This is a screenshot of a PEFCU ATM. Some ATMs have touch screens, others don’t. Yet they use the same software. How would you redesign the buttons to work on both touch screens and old screens?

    • jackskchang
    • October 26th, 2012

    I’ve seen this kind of ATM a lot across countries, e.g. in US or my homeland Taiwan. People who work in the IT department of financial industry have this mindset that the most important thing for their software/hardware is safety, security, reliability, speed. User experience isn’t really a top priority (at least when those software/hardware are initially built). But technology evolves so you get this “Frankenstein” style of ATM which combines the old/reliable physical buttons & the bigger/fancier touchscreen buttons. I always need to go through a trial-and-error with every ATM I use to make sure if only one or both of the types work. My suggestion would be if the touchscreen is reliable enough, hide or remove the physical buttons, which would only be accessed by the technicians.

    • Jack, this particular ATM does not have a touch screen at all. The challenge is to create a button design that works for BOTH types of ATMs

  4. For all the ATM I have encountered, the button on the right should use to select your option. Because, if people have difficult to see or read the screen, if the information is being read to the user, the user can select option by touch instead of selecting on a smooth screen. But the screen option should have a better indication to help user to know immediately to use the button instead of touching the screen.

  5. I’ve run into the same thing at gas stations and on those credit card swipe things at store checkouts. You usually can’t tell if it’s a touch screen or if you need to use the buttons.

    The best solution, in the case of software running on heterogeneous devices, would be to have the software detect what kind of hardware is available and change the presentation of the UI accordingly. The same thing can be said for desktop applications running at different screen resolutions or websites that are designed for both desktop displays and mobile devices.

  6. If it wasn’t a touch screen, I would have “Yes/NO” and an arrow directed towards the physical button on the side maybe?

  1. October 29th, 2012

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